ecobet's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how ecobet collects, stores and protects your information.
Introduction — Why This Policy
ecobet is a trusted online entertainment and betting platform in Bangladesh. We believe that protecting our users' privacy is our fundamental responsibility. This privacy policy ("Policy") explains how ecobet collects your personal information, how that information is used, who it is shared with, and what measures we take to protect your information.
By using ecobet's website and services, you are considered to have accepted the terms of this privacy policy. This policy should be read as part of our Terms and Conditions.
1What Information We Collect
During the process of registration and use of services at ecobet, we collect the following types of information. This information is necessary to improve the quality of our services and to keep your account secure.
1.1 Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification — only persons aged 21 and above may register)
- Mobile number and email address
- Username and password (password is stored in encrypted form)
1.2 Financial Information
Information collected during deposit and withdrawal processes:
- Payment method details (bKash, Nagad, Rocket account numbers)
- Transaction history, amounts and dates
- Account details used for withdrawals
1.3 Technical Information
Information collected automatically when you use the ecobet website:
- IP address and device type
- Browser information and operating system
- Time of site access, pages visited and click patterns
- Cookies and session data
1.4 Gaming Activity Information
Information related to your gaming experience:
- Play history, bet amounts and results
- Bonuses and promotional offers used
- Responsible gaming limits and preference settings
2How Collected Information Is Used
ecobet uses your information only for legitimate and necessary purposes. We never sell or rent your information to third parties without your consent.
2.1 Service Delivery and Account Management
- To create, verify and manage your account
- To process deposit and withdrawal transactions
- To provide bonuses, promotions and VIP benefits
- To ensure uninterrupted operation of gaming services
2.2 Security and Fraud Prevention
- To detect and prevent unauthorised access to accounts
- To identify fraudulent transactions
- To comply with applicable regulations on anti-money laundering
- To verify age (21+) and confirm identity
2.3 Service Improvement
- To analyse and improve website performance
- To personalise services according to user preferences
- To conduct research for planning new games and features
2.4 Communication and Support
- To send important notifications related to your account
- To provide 24/7 live chat support
- To inform you of promotional offers and updates with your consent
- To send responsible gaming alerts
3Cookies and Tracking Technologies
Cookies and similar technologies are used on the ecobet website. Cookies are small text files stored in your browser that help improve your experience using the site.
3.1 Essential Cookies
These cookies are essential for the basic functioning of the website. Without them, login, session management and security on the site will not work properly. These cookies cannot be disabled.
3.2 Analytics Cookies
These cookies help us understand how users are using the site — which pages they spend more time on, where issues arise, and so on. The information collected remains anonymous.
3.3 Preference Cookies
These cookies remember your language preferences, layout settings and previous activity, so you do not have to set up again each time you visit the site.
You can control cookies by changing your browser settings. However, disabling certain cookies may reduce the functionality of the site.
4Who Information Is Shared With
ecobet does not sell your personal information. Information may be shared with trusted third parties only in the following limited circumstances:
4.1 Payment Processors
Information necessary to complete deposits and withdrawals via bKash, Nagad and Rocket is shared with the relevant payment providers. These payment providers follow their own privacy policies.
4.2 Legal Obligations
Information may need to be provided to authorities under court orders, directions from regulatory bodies, or requirements of applicable law. Information may be provided to relevant authorities for fraud investigations or anti-money laundering purposes.
4.3 Technology Service Providers
Trusted technology partners are given limited data access for server hosting, security analysis and website operations. These partners work under strict confidentiality agreements and may not use your information for any other purpose.
5Information Security Measures
ecobet applies industry-standard technical and organisational measures to protect your information. Our security framework as a safe and reliable platform is as follows:
SSL Encryption
All data transmissions are protected by SSL (Secure Socket Layer) encryption. All information between your browser and our servers is sent in encrypted form.
Secure Storage
Your password and sensitive information are stored in encrypted databases. No member of our staff can view your full password.
Access Control
Only authorised staff can access the specific information required for their work. All access is monitored and logged.
Regular Security Reviews
The security of our systems is regularly tested and reviewed. Automated detection of suspicious activity is in place.
6Information Retention Period
ecobet retains your information only for as long as necessary. The retention period is determined based on the following:
Active Account Information
All your information will be retained for as long as your account remains active. This includes your gaming history, transaction records and account settings.
Information After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period for legal, regulatory or security reasons. Financial transaction records in particular are retained in accordance with applicable regulations.
Data Deletion Requests
Where there is no legal obligation to retain data, your personal information will be deleted within a reasonable time after account closure upon your request. To request deletion, contact us at [email protected].
7Your Data Rights
As a user of ecobet, you have the following rights over your own information:
7.1 Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a copy of your stored personal information.
7.2 Right to Correction
You have the right to correct any inaccuracies in your information. Information can be updated from your account settings or through our support team.
7.3 Right to Object to Processing
If you do not wish to receive marketing messages or promotional communications, you can opt out at any time. This can be done from your account settings or through the support team.
7.4 Right to Data Portability
You have the right to receive a machine-readable copy of your own information. To make this request, contact our support team.
To exercise any of the above rights, email us at [email protected] or log in to ecobet and speak to us via live chat.
8Age Verification and Minor Protection
21+ Age Limit
ecobet is a platform strictly operated for persons aged 21 and above only. Date of birth is collected at registration and full services are not provided until age is confirmed. Identity documents may be verified in cases of doubt.
No Data Collection from Minors
ecobet does not intentionally collect information from any person under the age of 21. If a minor has registered in error, their account will be closed and all their information will be deleted as soon as this comes to our attention.
If a parent or guardian believes their underage child is using this site, contact us immediately at [email protected].
9Third-Party Sites and External Links
Responsibility for External Links
ecobet is not responsible for the privacy policies of any external websites linked from the ecobet website. You are advised to read the privacy policy of any third-party site before visiting it.
Game Provider Information
Games featured on ecobet are operated by various reputable providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft and Spribe. These providers may collect certain technical information for game operations, which is governed by their own policies.
10Changes to This Policy
Update Process
ecobet reserves the right to change or update this privacy policy from time to time. For significant changes, we will notify you by email or by a notice on the website. The date of the latest update will be noted at the top of this page.
Continued Use After Changes
If you continue to use ecobet after a policy change, you will be considered to have accepted the revised policy. If any change is not acceptable to you, you will have the option to close your account.
For more details, see our Terms and Conditions and Responsible Gaming pages.
11Privacy Contact
If you have any questions, concerns or complaints about this privacy policy, please get in touch with us. Our team is always ready to assist you in Bengali.